Refund & Returns Policy – Kushman.net

At Kushman.net, we are committed to ensuring your satisfaction with every purchase. While we take great care in delivering high-quality cannabis products, we understand that sometimes issues may arise. Our Refund & Returns Policy is designed to address such situations promptly and fairly, through our commitment to customer service and legal compliance.

🛒 Order Issues & Eligibility for Returns

Due to the nature of our products, we generally do not accept returns or exchanges. However, we recognize that situations may occur where a return is necessary. If you receive a product that is damaged, defective, or not as described, please get in touch with us within 7 days of receiving your order. We will assess the situation and determine the appropriate course of action, which may include a replacement or refund.

Please note: To be eligible for a return or refund, the product must be unused and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

📦 Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Contact Us within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photographs.
  2. Assessment: Our team will review your case and determine if a return or refund is appropriate.
  3. Return Instructions: If your return is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
  4. Processing: Upon receiving the returned item, we will inspect it to confirm the issue. If the return is approved, we will process your refund or replacement as per our policy.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

💸 Refunds

If your return is approved, we will process your refund to the original payment method. Please note the following:

  • Processing Time: Refunds may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, only a partial refund may be granted, such as when an item is not in its original condition, is damaged, or is missing parts due to reasons beyond our control.

🚫 Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Opened or used products
  • Products not purchased directly from Kushman.net
  • Products marked as final sale or clearance

🛡️ Damaged or Defective Products

If your product arrives damaged or defective, please get in touch with us immediately. We may request photographs of the item and packaging to assess the issue. Depending on the situation, we may offer a replacement or refund.

📞 Contact Information

For any questions or concerns regarding our Refund & Returns Policy, please get in touch with our customer service team at Contact Us. We are here to assist you and ensure your satisfaction.

⚖️ Legal Compliance

Please be aware that due to the nature of our products, we are unable to accept returns or process refunds for items that have been opened or used. This policy is in place to comply with health and safety regulations and to ensure the integrity of our products.

Thank you for choosing Kushman.net. We value your business and are dedicated to providing you with the best possible service. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.